Returns and Exchanges
At Blanket & Bloom, we want you to be completely satisfied with your purchase. Please review our policy below.
Which terms apply to your order
Our blankets and silk accessories ship by parcel and can be returned free of charge. Our mattresses ship by freight or local delivery and have different return terms, covered in the Mattress returns section below.
Blankets and silk accessories: Returns may be requested within 30 days of delivery. Eligible returns from addresses within the contiguous United States receive free return shipping, with no processing, restocking, or handling fees.
Mattresses: Mattresses do not include an in-home sleep trial. Returns may be requested within 30 days of delivery only if the mattress remains unused, unopened, and sealed in its original, undamaged packaging. Approved mattress returns are subject to a 20% restocking fee, and the customer is responsible for return transportation or freight.
How to start a return (RMA required)
To initiate a return within 30 days of delivery, please email hello@blanketandbloom.com to receive a Return Merchandise Authorization (RMA) and instructions. Do not ship returns to our Park Avenue mailing address. Returns should only be shipped to the address provided in your RMA instructions. Returns sent without an RMA may be delayed or refused. Returns are by mail or freight only; we do not accept in-person drop-offs.
Return window & eligibility
You have 30 days from the delivery date to request a return.
Items must be unused, unwashed, in original condition, with tags and original packaging, and include a receipt or proof of purchase.
Sale-priced items are eligible for return under the same product-category terms stated in this policy. Gift cards and custom-sized mattresses remain final sale as described below.
Blankets and silk accessories: return shipping & fees
Return shipping on blankets and silk accessories is free within the contiguous United States. There are no processing, restocking, or handling fees. Approved returns are refunded in full to your original payment method.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If an item arrives defective, damaged, or incorrect, contact us immediately and we will make it right at no cost to you.
Mattress returns
Mattress returns are accepted within 30 days of delivery, subject to the conditions below. An RMA is required before returning any mattress.
Important: Our mattresses do not include an in-home sleep trial. A mattress that has been opened or slept on is final sale and cannot be returned, except in connection with an approved shipping-damage, incorrect-item, or manufacturing-defect claim.
Condition requirements. To be eligible for a voluntary return, a mattress must be:
- Unused and never slept on
- Sealed in its original, undamaged packaging
- Free of stains, soiling, odors, pet hair, and damage of any kind
- Complete with the law tag attached
A mattress that has been opened, slept on, or that shows any sign of use cannot be resold and is not eligible for a voluntary return or refund. For hygiene and safety reasons, this condition applies to all voluntary returns. These condition requirements do not apply to an approved claim involving shipping damage, an incorrect item, or a manufacturing defect.
Fees and shipping. Approved mattress returns are subject to a 20% restocking fee, deducted from your refund.
The customer is responsible for return transportation or freight. Because freight cost varies by size and destination, we will quote your return shipping cost when we issue your RMA. You can decide whether to proceed after receiving the quote.
Original delivery and shipping charges are non-refundable for voluntary mattress returns.
If we shipped an incorrect item, or the product has a verified manufacturing defect covered under warranty, we will arrange the appropriate resolution at no cost to you.
Not eligible for return. Custom-sized mattresses are made to order and are final sale. Mattresses that have been opened or used are final sale, except in connection with an approved shipping-damage, incorrect-item, or manufacturing-defect claim.
Refused and failed deliveries. If a delivery is refused, or if repeated delivery attempts fail because the address is inaccessible or nobody is available to receive the shipment, the actual round-trip freight cost and the 20% restocking fee will be deducted from your refund.
If your mattress arrives damaged. Inspect the mattress and its packaging before the driver leaves. Note any visible damage on the delivery receipt, take clear photographs of the packaging and mattress, and contact us within 7 days of delivery with the photographs and your order information. Reporting damage within 7 days allows us to comply with the freight carrier's claim deadline. Damage reported after 7 days may not qualify for a freight claim, but this reporting period does not limit an otherwise valid manufacturing-warranty claim or any rights provided by applicable law.
Warranty service
Our mattresses carry a manufacturer's warranty. The warranty is separate from our 30-day return policy.
For warranty service, contact us at hello@blanketandbloom.com with your order details, photographs, and a description of the issue. We will coordinate with the manufacturer to review your claim.
Warranty coverage, duration, exclusions, available remedies, and responsibility for transportation or shipping are determined by the applicable manufacturer's written warranty. Depending on those terms, warranty service may include repair, replacement, or a pro-rated remedy. Shipping or transportation costs may be the customer's responsibility if stated in the applicable manufacturer's warranty.
The law tag must remain attached for any warranty claim.
Order cancellations
To request a cancellation, contact us as soon as possible at hello@blanketandbloom.com. A cancellation is not complete until we confirm it by email.
Orders that have not yet been submitted to fulfillment may be canceled at no charge.
If a blanket or silk-accessory order has already been submitted to fulfillment or shipped, we may be unable to stop the shipment. The order may still be returned under the blanket and silk-accessory terms above. No cancellation or restocking fee will apply to an eligible blanket or silk-accessory return.
If a mattress order has been submitted to the warehouse or manufacturer for preparation, production, delivery scheduling, or shipment, the cancellation will be treated as a mattress return. The 20% restocking fee and any delivery, shipping, or return-freight charges already incurred will apply.
Custom-sized mattresses cannot be canceled once production has begun.
If we are unable to ship an order within the timeframe originally promised, we will notify you and provide the option to accept the revised shipping timeframe or cancel the affected order for a full refund, including any original shipping charges paid for that order.
Exchanges
If you're not completely in love with your purchase, we offer a 30-day exchange window on blankets and silk accessories that are unused and in original condition (contiguous U.S. addresses). To request an exchange, email hello@blanketandbloom.com and our team will assist you.
Mattresses are not eligible for exchange. If you would like a different size or model, please return your mattress under the terms above and place a new order.
Please note: Gift cards are non-refundable and not eligible for exchange.
Refunds
We'll notify you once we've received and inspected your return. If approved, a refund will be issued to your original payment method within 3 to 5 business days. Please allow an additional 5 to 10 business days for your bank or card issuer to post the credit. If more than 15 business days have passed since your refund approval, please contact us at hello@blanketandbloom.com.
Mattress refunds are issued after the returned mattress has been received and inspected at our warehouse and confirmed to meet the condition requirements above. Applicable mattress restocking fees and freight or delivery charges will be deducted from the refund.
Damages & issues
Please inspect your order upon delivery and contact us right away if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right. For mattresses, please report any shipping damage within 7 days of delivery, as noted above.
A written copy of this return and refund policy is available upon request by emailing hello@blanketandbloom.com.